FREE SHIPPING IN AUSTRALIA.
All shipping of ready made bags usually made within 24 hours after payment confirmation. Made to order bags will be shipped as stipulated.
Shipped from Melbourne Australia by registered mail. Express next day shipping is available for Australian addresses , please contact us directly and we'll add it to your order.
Tracking on international orders is an additional AU$5 (an Australian Post charge).
Some countries charge duty on imports , this cost is the responsibility of the buyer. We are available to respond to queries on demand AEST 5am to 8pm so don't hesitate to contact us as we'll respond straight away during these hours
let us know if it's a gift and we'll pack accordingly.
We take pride in offering quality products and presenting them as they appear in all images, however irregularities might appear in colour, stitching and texture due to the nature of handmade products. If you are unsure, feel free to contact us and ask questions and we can provide additional photos.
We think our bags are amazing and we hope you do too BUT if for some reason you are extremely dissatisfied with your purchase we will happily offer you a refund or exchange because let's face it we want you to come back again and again!
Refunds/exchanges will be accepted on items that are returned back to us in their original condition tags and all within 7 days of receiving your purchase within Australia & 21 days for all international purchases. All exchanges must be shipped to us by express post.
We pack our orders with care and are not responsible for lost packages or damages incurred during shipping due to mishandling by the postal carrier.
Exchanges are subject to availability.
If you'd like any more information don't hesitate to contact us by email or on the contact form here